Frequently Asked Questions

JobTrak Trade

• Is it possible to delete a trade waste route?
• Is it possible to duplicate an existing trade waste route?
• How do I edit a trade waste route?
• How do i view a trade waste route?
• How do I edit the name, assigned registration/login ID, waste type, day of week or week number of a route?
• Is it possible for a driver to log into the Garmin using a vehicles registration or alternative ID? If so, where do i change this?

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JobTrak (V4)

• Can I view the progress of a JobTrak route on a map?
• How do I schedule a JobTrak route?
• How do I view the exceptions recorded against a JobTrak route? (using the reports available)
• How do I re-allocate part of a JobTrak route to an alternative vehicle?
• How do I re-allocate a JobTrak route to an alternative vehicle?
• How to upload UPRN or USRN special instructions.

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AssetTrak

• What batteries should I use with the AssetTrak solution?
• How do I change the batteries in my AssetTrak device?

Connected Camera Solution

• KP2 - Can I manually access footage from the SD card of my camera?
• Hero Dash Cam - How do I know if a camera has been installed?
• Hero DVR - How to manually download footage from a DVR and view it using the client based software?
• Mini DVR (CP4) - How to manually download footage from a mini DVR and view it using the client based software?
• CRX DVR - How to manually download footage from a DVR and view it using the client based software?
• CP2 - How do I install the SW pc based footage view for my forward facing crash camera?

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Vehicle Release Process

• How do I update a vehicles EEDI template?
• How do I enable the Safer Driving Assistant (SDA1)?
• How can I change a vehicle’s circuit?

TachoLive

• How do I request an ad hoc tachograph download?
• What if my Ad hoc tachograph download fails?
• How can I add a new Tachograph dashboard?

General Questions

• How do I update incorrect posted road speed limits?
• Can I store contact and address information within the CMS application?
• Will my tracking device drain my vehicle’s battery?

JobTrak

• How do I export data from my JobTrak Round Status dashboard widget?
• How do I view property exception information within the JobTrak dashboard?
• How do I add a JobTrak dashboard?
• How can I add or remove a properties assisted lift required?
• How can I delete a road from a round?
• How can I add, edit or remove property special instructions?

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Drivers

• Can I export a list of my drivers and their associated Keyfobs?

Driver Behaviour Monitoring

• How are CMS Speeding Alerts Calculated?
• What does EEDI stand for?
• What is an EEDI template?
• Why doesn’t a drivers EEDI score take into account their MPG?
• What does the CMS EcoTrak Truck & Bus solution monitor?

Safer Driving Assistant (SDA1)

• What does SDA1 stand for?
• What is the purpose of the Safer Driving Assistant (SDA1)?
• How can I tell if my vehicle has an SDA1 installed and operational?
• How often does the drivers EEDI score on the SDA1 update?
• The SDA1 device is showing a target score of 80. How can I change this?
• Why has the EEDI score shown on the SDA1 changed since my driver finished last night?

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